Customer story
“With Mercura’s quote AI, we save up to 60% of our time.”
Customer
Industry
Revenue
Employees
up to 60 %
Time saved on quotes
In this story
01 — Problem
02 — Solution
03 — Outcome
REHAU’s building services inside sales team uses Mercura to process incoming bills of quantities. The quote AI reads every tender, suggests matching products from REHAU’s master data and prepares the quote, cutting processing time by up to 60%.
Problem
Before Mercura, REHAU’s inside sales team handled tenders by hand. Bills of quantities were opened on screen or printed out, then compared line by line against the catalogue to work out which REHAU products, including alternatives, could be offered. Every quote was then entered manually. The work was thorough but extremely time-consuming.
Solution
Mercura reads incoming bills of quantities and generates quote suggestions based on REHAU’s master data. For up to 98 % of items, the AI proposes a matching product, with a hit rate of up to 90 %. The inside sales team reviews the suggestions and finalises the quote. Whenever questions come up, Mercura’s support team responds quickly.
Outcome
REHAU saves up to 60 % of the time spent on quotes and processes significantly more requests every day. The high hit rate has earned the system strong acceptance: the building technology team at the site now works entirely with Mercura. Next, REHAU plans to roll it out to further departments, with the shared goal of fully automated tender processing.